If you've received unwanted or nuisance messages in Australia, here are some resources that might help.
REPORT UNSOLICITED MESSAGING
If you receive a spam text message on your mobile device or a telemarketing call, you can report it to SpamResponse. Chances are, other consumers have received the same spam message or call.
Reporting unsolicited messaging enables SpamResponse to take action against scammers and other threat actors that are employing legitimate messaging channels—such as SMS, MMS, OTT, email, or voice calls—to deceive consumers. SpamResponse investigates every spam report we receive and, when threats are identified, we neutralise the threat, protecting consumers from exposure to additional harm, including malicious messaging, scams, and other digital threats.
Mobile Network Operator Anti-Spam Options
ALTERNATIVE REPORTING CHANNELS
If you receive phone calls from unknown callers, spam texts, or other unwanted mobile messages, your mobile network operator (MNO) might be able to help. Most major MNOs offer programmes and resources to help you reduce the amount of spam you receive. Visit your MNO below to explore your options.
Australia's Anti-Spam Legislation
LEARN THE LAW
The 2003 Spam Act, Australia's anti-spam legislation, protects Australian consumers by regulating business communications by prohibiting the distribution of unsolicited commercial electronic messages using a link that originates or was commissioned in Australia. The anti-spam legislation covers SMS, MMS, instant messaging, email, and other electronic messages of a commercial nature; the legislation does not cover telemarketing or fax telemarketing. Violations of the act can be reported to the Australian Cybercrime Online Reporting Network (ACORN).
Australian Cybercrime Online Reporting Network
The Australian Cybercrime Online Reporting Network (ACORN) is a programme sponsored by the Commonwealth, State, and Territory governments. The ACORN streamlines reporting of cybercrime instances through its secure, user-friendly system. The ACORN also serves as an educational resource for consumers interested in learning to recognise cyber threats and an advisor to Australians who have fallen victim to cybercrime.
Australian Communications and Media Authority
REPORT SMS SPAM
SMS spam can be reported to the Australian Communications and Media Authority (ACMA) by forwarding the SMS to 0429 999 888. ACMA logs spam reports and monitors spam activity in Australia.
If you receive a message that you believe promotes a scam, you can report it to Scamwatch, which is managed by the Australian Competition and Consumer Commission (ACCC). Scamwatch promotes community awareness in Australia about scams and provides monitoring resources of scam trends for consumer protection and government agencies throughout all states and territories in the Commonwealth.
Do Not Call Register
REPORT TELEMARKETING CALLS AND FAXES
If you have previously logged your phone number with the Do Not Call Register and still receive unwanted telemarketing calls and faxes, you can lodge a complaint with ACMA's Do Not Call Register using either the online form or by calling 1300 792 958.