CA RESOURCES

If you've received unwanted messages in Canada, here are some resources that might help.

SpamResponse

REPORT UNSOLICITED MESSAGING

If you receive a spam text message on your mobile device or a robocall or spam call, you can report it to SpamResponse. Chances are, other consumers have received the same spam message or call.

 

Reporting unsolicited messaging enables SpamResponse to take action against scammers and other threat actors that are employing legitimate messaging channels—such as SMS, MMS, OTT, email, or voice calls—to deceive consumers. SpamResponse investigates every spam report we receive and, when threats are identified, we neutralise the threat, protecting consumers from exposure to additional harm, including malicious messaging, scams, and other digital threats.

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Mobile Network Operator Anti-Spam Options

ALTERNATIVE REPORTING CHANNELS BY MNO

If you receive phone calls from unknown callers, spam texts, or other unwanted mobile messages, your mobile network operator (MNO) might be able to help. Most major MNOs offer programmes and resources to help you reduce the amount of spam you receive. Visit your MNO below to explore your options.

Canada's Anti-Spam Legislation

LEARN THE LAW

In July 2014, Canada’s anti-spam legislation (CASL) went into effect, protecting Canadian consumers by regulating business communications. The Office of Consumer Affairs at Innovation, Science, and Economic Development Canada—a branch of Spectrum, Information Technologies, and Telecommunications Sector (SITT)—coordinates consumer and business education initiatives, including this handy Mobile Protection Toolbox.

Canadian Anti-Fraud Centre

REPORT FRAUD

If you receive spam mail that you believe promotes a scam or contains fraudulent content, you can report it to the Canadian Anti-Fraud Centre (CAFC). Managed by the Royal Canadian Mounted Policy (RCMP), Competition Bureau, and the Ontario Provincial Policy (OPP), the CAFC is a resource, data, and intelligence repository for the Canadian government.

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