Mobile Network Operator Anti-Spam Options

ALTERNATIVE REPORTING CHANNELS

If you receive phone calls from unknown callers, spam texts, or other unwanted mobile messages, your mobile network operator (MNO) might be able to help. Most major MNOs offer programmes and resources to help you reduce the amount of spam you receive. Visit your MNO below to explore your options.

Ofcom

LEARN THE LAW

The communications regulator in the UK, Ofcom is responsible for regulating communications services for UK citizens. Spam texts and nuisance calls fall under the remit of the Privacy and Electronic Communications Regulation 2003, which protects consumers from messaging delivered without either consent or a clearly defined customer relationship.

Information Commissioner's Office

REPORT SPAM TEXTS AND NUISANCE SALES CALLS

The Information Commissioner’s Office (ICO) is an independent public body sponsored by the Department for Digital, Culture Media and Sport (DCMS) within Government. The ICO was established to uphold information rights in the public interest. The ICO investigates and takes action against those responsible for the proliferation of nuisance calls and spam texts.

ActionFraud

REPORT FRAUD AND CYBERCRIME

If you receive a message that you believe promotes fraudulent, illegal, or otherwise deceptive activity, you can report it to ActionFraud, which is managed by the National Fraud and Cyber Crime Reporting Centre. ActionFraud is run by City of London Police and the National Fraud Intelligence Bureau (NFIB) and is responsible for providing consumers with a policy crime reference number for use in case follow-up with NFIB.

SpamResponse

REPORT UNSOLICITED MESSAGING

If you receive a spam text message on your mobile device or a telemarketing call, you can report it to SpamResponse. Chances are, other consumers have received the same spam message or call.

Reporting unsolicited messaging enables SpamResponse to take action against scammers and other threat actors that are employing legitimate messaging channels—such as SMS, MMS, OTT, email, or voice calls—to deceive consumers. SpamResponse investigates every spam report we receive and, when threats are identified, we neutralise the threat, protecting consumers from exposure to additional harm, including malicious messaging, scams, and other digital threats.