If you've received unwanted or nuisance messages in Singapore, here are some resources that might help.
REPORT UNSOLICITED MESSAGING
If you receive a spam text message on your mobile device or a telemarketing call, you can report it to SpamResponse. Chances are, other consumers have received the same spam message or call.
Reporting unsolicited messaging enables SpamResponse to take action against scammers and other threat actors that are employing legitimate messaging channels—such as SMS, MMS, OTT, email, or voice calls—to deceive consumers. SpamResponse investigates every spam report we receive and, when threats are identified, we neutralise the threat, protecting consumers from exposure to additional harm, including malicious messaging, scams, and other digital threats.
Mobile Network Operator Anti-Spam Options
ALTERNATIVE REPORTING CHANNELS
If you receive phone calls from unknown callers, spam texts, or other unwanted mobile messages, your mobile network operator (MNO) might be able to help. Some major MNOs offer programmes and resources to help you reduce the amount of spam you receive. Visit your MNO below to explore your options.
KEEP UP-TO-DATE ON SCAMS IMPACTING SINGAPOREANS
Run by the National Crime Prevention Council, Scam Alert! is a consumer education resource center that enables consumers to share their story of scams they’ve experienced online.
Personal Data Protection Commission
SAFEGUARDING PERSONAL DATA
The Personal Data Protection Commission Singapore (PDPC) serves as the premier authority on issues related to the protection of personal data in Singapore. Responsible for enacting the Personal Data Protection Act (PDPA) of 2012 and the country’s Do Not Call (DNC) Registry, PDPC hosts a platform by which consumers can report abuse of the data protection law and the DNC, in addition to instances of unlicensed loans and online gambling distributed via text message and marketing phone calls.
InfoComm Media Development Authority
KNOW YOUR RIGHTS
The regulator of the telecommunications industry, the Infocomm Media Development Authority (IDMA) provides consumers and organisations alike with information on best practices for dealing with spam, nuisance and other prank calls, and telemarketing calls and messages. The IDMA oversees the PDPC, enabling regulated consumer empowerment initiatives and strong enterprise business practices.