MY RESOURCES

If you've received unwanted or nuisance messages in Malaysia, here are some resources that might help.

SpamResponse

REPORT UNSOLICITED MESSAGING

If you receive a spam text message on your mobile device or a telemarketing call, you can report it to SpamResponse. Chances are, other consumers have received the same spam message or call.

 

Reporting unsolicited messaging enables SpamResponse to take action against scammers and other threat actors that are employing legitimate messaging channels—such as SMS, MMS, OTT, email, or voice calls—to deceive consumers. SpamResponse investigates every spam report we receive and, when threats are identified, we neutralise the threat, protecting consumers from exposure to additional harm, including malicious messaging, scams, and other digital threats.

Mobile Network Operator Anti-Spam Options

ALTERNATIVE REPORTING CHANNELS

If you receive phone calls from unknown callers, spam texts, or other unwanted mobile messages, your mobile network operator (MNO) might be able to help. Some major MNOs offer programmes and resources to help you reduce the amount of spam you receive. Visit your MNO below to explore your options.

Malaysian Communications and Multimedia Commission

KNOW YOUR RIGHTS

Established in November 1998, the Malaysian Communications and Multimedia Commission (MCMC) is the Malaysian regulatory body for the communications and multimedia industry. MCMC is responsible for enacting the Malaysian Communications and Multimedia Commission Act (1998) and offers an online reporting centre for consumers to route complaints related to the following digital threats:

  • Unsolicited SMS or spam

  • Phishing

  • Scams

  • Social media abuse, including Facebook, Twitter, Blog, Websites, etc.

  • Billing fraud

  • SMS Online Gambling

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